Cancellation Policy

Effective Date: 1 August 2026

At Camphor Calm, we understand that you may need to modify or cancel an order. This Cancellation Policy explains when cancellations are permitted and how they are processed.

1. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

To request a cancellation, please contact our Customer Support team immediately with your Order Number.

If the order has not yet been shipped, we will cancel the order and initiate a full refund.

2. Orders Already Dispatched

Once an order has been dispatched, it cannot be cancelled.

If you no longer require the product after dispatch, please refer to our Refund & Return Policy to determine whether your order qualifies for a return or replacement.

3. Cancellation by Camphor Calm

We reserve the right to cancel any order due to circumstances including, but not limited to:

• Product unavailability

• Payment failure

• Pricing or technical errors

• Incorrect customer information

• Suspected fraudulent or unauthorized transactions

• Events beyond our reasonable control

In such cases, any amount paid will be refunded to the original payment method.

4. Refund for Cancelled Orders

Approved cancellations will be refunded to the original payment method within 5–7 business days.

Depending on your bank or payment service provider, it may take additional time for the refund to reflect in your account.

5. Contact Us

For cancellation requests or assistance, please contact:

Camphor Calm

Email: info@camphorcalm.com

Phone: +91 76100 69604

We aim to respond to cancellation requests as quickly as possible during business hours.