Refund policy

Effective Date: 1 August 2026

At Camphor Calm, we take pride in creating premium handcrafted candles and home fragrance products using carefully selected ingredients, including natural camphor. Every order is thoroughly inspected before dispatch to ensure it reaches you in perfect condition.

As many of our products are handmade and personal-use items, the following Refund & Return Policy applies.

1. Eligibility for Returns

We accept return or replacement requests only under the following circumstances:

• The product was damaged during transit.

• You received an incorrect product.

• An item is missing from your order.

• The product received is defective or unusable upon delivery.

To be eligible, you must notify us within 48 hours of delivery by emailing us with:

• Your Order Number

• A brief description of the issue

• Clear photographs of:

o The product

o The outer shipping package

o The shipping label

o Any visible damage

Claims submitted after 48 hours may not be eligible for return, replacement, or refund.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return or exchange:

• Opened, used, or partially used products

• Products damaged after delivery due to misuse, mishandling, or improper storage

• Products returned without their original packaging, labels, or accessories

• Products purchased during clearance sales, promotional offers, or special discounts (unless received damaged or incorrect)

• Minor variations in colour, texture, fragrance intensity, or appearance that naturally occur in handmade products

3. Replacement Policy

Where possible, we will arrange a replacement instead of issuing a refund.

Replacement products will be shipped at no additional cost after the claim has been reviewed and approved.

If the same product is unavailable, we may:

• Offer a suitable replacement of equal value, or

• Process a refund, at our sole discretion.

4. Refund Policy

Once your claim has been verified and approved:

• Refunds will be processed within 5–7 business days.

• The refund will be credited to the original payment method used during purchase.

• Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a damaged/incorrect product.

5. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact us as soon as possible. We will confirm whether the order is still eligible for cancellation.

6. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment statement.

2. Contact your credit card issuer or payment provider, as processing times may vary.

3. Contact your bank for further assistance.

If you have completed the above steps and still have not received your refund, please contact us using the details below.

7. Limitation of Liability

Camphor Calm reserves the right to refuse returns or refund requests that do not meet the conditions outlined in this policy or where misuse, negligence, or fraudulent claims are suspected.

Our liability is limited to the purchase value of the affected product(s).

8. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Camphor Calm

Email: info@camphorcalm.com

Phone: +91 76100 69604

Our customer support team aims to respond to all queries within 1–2 business days.