Privacy policy

Effective Date: 1 August 2026

At Camphor Calm ("Camphor Calm," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.camphorcalm.com, make a purchase, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Account Login Details (if applicable)

• Order History and Purchase Details

Payment Information

Payments are securely processed through trusted third-party payment gateway providers. Camphor Calm does not store your credit card number, debit card details, UPI PIN, CVV, net banking credentials, or any other sensitive payment information.

Technical Information

We may automatically collect:

• IP Address

• Browser Type and Version

• Device Information

• Operating System

• Website Usage Data

• Cookies and Similar Tracking Technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Deliver products to your shipping address

• Send order confirmations, invoices, and shipping updates

• Respond to your inquiries and customer support requests

• Improve our website, products, and customer experience

• Prevent fraud, unauthorized transactions, and security threats

• Comply with applicable legal and regulatory obligations

• Send promotional emails, offers, and newsletters (only if you have opted in)

3. Payment Security

Your payment security is important to us.

All online payments are processed through secure PCI-DSS compliant payment gateway providers. Camphor Calm never stores your payment card details or banking credentials on its servers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Keep items in your shopping cart

• Analyze website traffic and visitor behaviour

• Personalize your shopping experience

• Improve website performance

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We value your trust and do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers as necessary to operate our business, including:

• Shipping and logistics partners

• Payment gateway providers

• Website hosting and technology service providers

• Marketing and communication service providers (where applicable)

• Government authorities, regulators, or law enforcement agencies when required by applicable law

All such third parties are expected to maintain appropriate safeguards for your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Meet legal, accounting, tax, and regulatory requirements

• Resolve disputes and enforce our agreements

Once the information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Third-Party Websites

Our website may contain links to external websites or services that are not operated by Camphor Calm.

We are not responsible for the privacy practices, content, or policies of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Raise concerns regarding the processing of your personal information

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be published on this page with the revised Effective Date. Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Camphor Calm

A-102, First Floor
Rajhans Plaza
Kala Pathar Road
Ahinsa Khand-1
Indirapuram
Ghaziabad, Uttar Pradesh – 201014
India

Email: info@camphorcalm.com

Phone: +91 76100 69604

GSTIN: 09AAUPE3753C1ZN