Shipping policy

Effective Date: 1 August 2026

At Camphor Calm, we are committed to delivering your orders safely, securely, and in a timely manner. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping charges, and other important shipping-related information.

By placing an order on www.camphorcalm.com, you agree to the terms outlined below.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During peak seasons, festive periods, promotional sales, or unforeseen circumstances, processing times may be slightly extended.

2. Shipping & Delivery Timelines

Estimated delivery timelines after dispatch are as follows:

Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Other Cities & Towns	4–8 Business Days
Remote & Rural Locations	5–10 Business Days

Please note that these are estimated delivery timelines and are not guaranteed. Delivery may be delayed due to factors beyond our control, including:

• Adverse weather conditions

• Natural disasters

• Public holidays

• Festival rush

• Transportation disruptions

• Courier partner delays

• Government restrictions or regulatory requirements

3. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

• We may offer Free Shipping on selected products, promotional campaigns, or orders meeting specified minimum purchase criteria.

• Any applicable shipping charges will be clearly communicated before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details via:

• Email

• SMS (where applicable)

• WhatsApp (where applicable)

You can use the tracking number provided to monitor the status of your shipment through the courier partner's website.

5. Delivery Attempts

Our courier partners generally make up to three (3) delivery attempts.

If delivery is unsuccessful due to reasons such as:

• Incorrect or incomplete delivery address

• Recipient unavailable

• Refusal to accept the package

• Failure to respond to courier communications

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch of the order.

6. Customer Responsibility

Customers are responsible for ensuring that:

• The shipping address provided is complete and accurate.

• A valid mobile number and email address are provided.

• Someone is available to receive the package during the expected delivery period.

Camphor Calm shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete shipping information.

7. Damaged or Tampered Packages

If you receive a package that appears to be damaged, opened, or tampered with:

• Please do not accept the delivery.

• Inform the courier representative immediately.

• Contact Camphor Calm within 24 hours of the delivery attempt.

• Share clear photographs of the package and any visible damage to help us investigate and resolve the issue promptly.

8. Delivery Limitations

While we strive to deliver across India, certain remote or restricted locations may not be serviceable by our courier partners.

In such cases, we will notify you and, if necessary, issue a full refund for the affected order.

9. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Camphor Calm

Email: info@camphorcalm.com

Phone: +91 76100 69604

We aim to respond to all shipping-related queries within 1–2 business days.